Store policies

Orders & cancellations

• Right after you pay, you'll see your order number (it starts with XP-) and get a receipt by email.
• Need to change or cancel? Email us any time before your order ships and we'll update it or refund you in full.

Shipping

• Standard shipping is free on every order to a US address. We don't ship outside the US yet.
• Everything is made to order in Denver, CO and usually ships within 2–4 business days. USPS Ground Advantage then typically takes 2–5 business days.
• We email you a tracking number as soon as your order ships.
• If we can't ship within that time, we'll email you a new ship date, and you can cancel for a full refund if you'd rather not wait.
• Please double-check your address at checkout. If a package comes back to us because of an address error, we'll reship it once you confirm the right address; the new postage is on you.

Returns & refunds

You have 30 days from delivery to return or exchange an item. There are no restocking fees.

1. Email xpointdesigns@gmail.com with your order number and what you'd like to return or exchange.
2. We'll reply with the return address and, for exchanges, confirm the new color or size.
3. Ship the item back with tracking. Return postage is yours to cover.
4. We refund your original payment method within 3 business days of receiving the return, or send your exchange. Banks can take another 5–10 business days to show the refund.

• Items must come back unused and in their original condition. If they don't, you're responsible for any loss in value.
• Fine layer lines and slight color variation between filament batches are normal for 3D-printed parts and aren't defects.
• Final sale, not returnable: Reusable Plant Support Clips. If something's wrong with your order, contact us anyway.

Damaged, defective or lost

• Arrived damaged or wrong: email us a photo within 30 days of delivery and we'll send a replacement or refund you, at no cost to you.
• 90-day part guarantee: if a printed part breaks in normal use within 90 days of delivery, we'll print you a new one free.
• Lost in transit: if tracking hasn't moved for 7 days, email us and we'll reship your order or refund it.
• Marked delivered but not there: check with neighbors or your mailroom and give it 48 hours, since packages are sometimes scanned early. Then email us within 14 days of the delivery scan. We'll open a search with USPS, and if it doesn't turn up we'll replace it once per order.

Privacy

• What we collect: your name, email, shipping address and what you ordered. We use it only to fill and ship your order and to answer your questions.
• Payments: checkout runs on Stripe. Your card details go only to Stripe; we never see or store them.
• Who else sees it: Stripe (payment), USPS (your name and address on the label) and our host Netlify (standard server logs such as IP addresses). We never sell your information, and we don't send marketing email.
• Cookies: this site sets no advertising or analytics cookies. Your cart is saved in your own browser. Stripe's checkout page uses cookies to prevent fraud.
• How long we keep it: order records are kept as long as tax and accounting rules require, then deleted.
• Your choices: email xpointdesigns@gmail.com to see, correct or delete the information we hold about you. We'll keep only what the law requires.
• This store isn't directed at children under 13.

Terms of sale

• Prices are in US dollars.
• Photos and descriptions are accurate to the best of our knowledge. Colors can vary slightly between screens and filament batches.
• If an item is listed at an obviously wrong price or turns out to be unavailable, we'll contact you and can cancel with a full refund.
• Many products are independent accessories. Brand names such as AC Infinity, HOFUN, IKEA, Vivosun and Spider Farmer are used only to describe compatibility. We aren't affiliated with or endorsed by them.
• Use products as described in their listings. They aren't designed for safety-critical uses. Ammo cans are sold empty.
• To the extent the law allows, our liability for any order is limited to the amount you paid for it. These terms are governed by Colorado law.